Shops Places reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, camp sites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made. Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee ($50).
Delivery and Shipping:
California residents can choose between 3 shipping methods at check out: Store Pick-Up, Home Delivery (No Setup), or Full Service Delivery & Setup. Shopsplaces.com is currently in the process of providing deliveries for out-of-state customers, but are unable to do so at this point in time. We apologize for any inconvenience. Please check back regularly. Delivery quotes, when available, can be found by entering your deliver-to zip code at checkout.
Shopsplaces.com offers FREE Home Delivery (No Setup) within our local Sacramento-area region. Areas known to qualify for FREE Home Delivery include: Sacramento, Elk Grove, & West Sacramento among others. Click HERE to enter your zip code and see if you qualify. Non-local CA customers will receive Home Delivery; fees are dependent on location and merchandise ordered. We are currently unable to provide out-of-state delivery services. Please check back.
Our delivery team will bring your order to the ground level entrance of your home or apartment building. Setup and removal of debris is not included. At this time we are unable to provide haul-away services for old furniture, we apologize for any inconvenience.
Full-Service Delivery & Setup:
For local shipping: Shops Places offers Full Service Delivery & Setup within our local Sacramento-area region. This service includes assembly of merchandise, placement in the home, and removal of trash. Haul-away of old furniture is not included. To see if you qualify for this service, and how much it will cost, enter your zip code in the shipping calculator section of the checkout page. If you need any assistance, please call +91 8523000058. Local customers may qualify for Free Home Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Fair Oaks, Folsom, Davis, Galt and more. FREE Home Delivery is offered on a discretionary basis and may be changed, or revoked at any time. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery services. Enter your zip code at Checkout to see the available delivery options for your area. *Some exceptions apply, Shops Places reserves the right to offer Free Delivery on a discretionary basis.
For other locations: Shipping costs are based on your delivery zip code, and will appear at checkout. Shops Places will provide all customers with an estimated delivery date within 48 hours of the order being placed. Shops Places cannot guarantee the arrival date or time of your furniture. Estimations are made based on manufacturer stock at the time of the order and the manufacturer's standard delivery times to our location in Sacramento. We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Delivery & Shipping Address:
Shopsplaces.com is now able to accept sales with different billing and shipping addresses! All submitted orders are processed through our in-house fraud detection service for verification before payment is accepted and merchandise is ordered. Customers will receive email notifications from Shopsplaces.com staff once the sales are approved for processing. This process may take up to 48 hours. Sales that cannot be verified may have been entered incorrectly or contain false information, these customers will be notified and their sales will be cancelled out. We do not accept payments over the phone. Please note, that for all online sales, the receiving party must provide our delivery drivers with a valid photo ID, and must be listed on the original sale order, or we will not release the merchandise. Additional documents may be requested for address verifications prior to a delivery being set. Failure to comply will result in the cancellation of the sale, cancellation of delivery, and storage, delivery, and/or restocking fees, at the discretion of Shops Places. If you have any questions or concerns about these policies, please contact Shops Places at 916-681-7936.
Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.
Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.
FurnitureTale is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a $75 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.
Attempted Deliveries and Storage Charges:
If the customer schedules a delivery, but is not there to receive the merchandise, our shipping company will bill the customer for repeated delivery attempts. Often our shipping company will place the merchandise in a storage facility while they contact the customer to reschedule delivery. In the event that the shipping company charges Shops Places for a storage or redelivery fee on behalf of absentee customers, Shops Places will pass those charges on to the customer. Customers will be notified by email about the additional fee, and the credit card on file with Shops Places will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.
When an order is ready, the customer will be contacted by Shops Places and informed that the order is ready to ship. Customers can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storage fee may be applied by the shipping company. In the event that the shipping company charges storage fee, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.
All local deliveries are considered Home Deliveries, unless Full Service Delivery & Setup is specifically requested at time of purchase. ID will be checked at the time of delivery. We can only release products to a person whose name is specified on the order. For all Home Deliveries, the merchandise will be placed at the threshold of your home or garage. This service does not include setup or removal of trash. At this time, Shops Places is unable to provide haul-away services, we apologize for any inconvenience. If you're concerned about placement, assembly or moving your merchandise, Shops Places strongly encourages local customers to upgrade to our Full Service Delivery & Setup to ensure that your products are assembled and placed to your liking with little to no effort on your part. This upgrade is available for local deliveries only, and there is a fee.
Full Service Delivery & Setup (Sacramento-area only):
Full Service Delivery & Setup includes delivery of the package(s) inside of your residence, setup and trash removal. We offer the upgraded Full Service Delivery & Setup for local customers only. Fees are calculated at the time of checkout.