RETURN & EXCHANGE POLICY
Shops Places offers no hassle returns on most items. Returns will be accepted within 7 days of delivery, less shipping costs. All items must be in original packaging and unassembled. Items not in original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition in order for customers to receive full credit.
Exceptions to our Return Policy include:
Upon return, furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 10% will be applied for all returns. Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) are also the responsibility of the customer and will be deducted from the refund amount. In addition there is a 10% restocking fee which will be deducted from your refund on all drop-ship orders. Customers are also welcome to bring merchandise to Shops Places for a speedier and less costly return process. No refunds are available for merchandise that is not en-route back to Shops Places by the end of the 7th day from the delivery date.
If returning items need to be picked up from your home, you will be charged a pickup fee. The initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check within ten (10) business days of receiving returned merchandise in its original condition. Refunds by credit card will post to your account within three (3) business days of receiving returned merchandise in its original condition.
When a damaged item has been replaced, the customer is responsible for returning the original, damaged merchandise (in original box/wrapping), within 14 days of receiving the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Shops Places does not receive the returned items within 14 days, your credit card will be charged for the replacement item. These fees are not refundable.
All items come with a manufacturer's warranty. Customers are responsible for shipping fees to manufacturer for exchange or repair. Additional 5-Year Accident Protection Warranties can be purchased at the time your order is placed, or before the merchandise is delivered. For more information, please call +91 8523000058.
If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. Shops Places must be notified of damage and intention to return within 24 hours of receiving delivery.
For your own protection, be sure to note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note that computer displays and lighting conditions may affect the accuracy of product images. Shops Places does not accept returns based on color preference alone.
FurnitureTale will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the right to repair or replace any part(s) found to be defective in workmanship for up to one year. All items must be inspected by a Shops Places representative before the claim can be submitted.
The following are not manufacturer defects:
Colors may vary slightly from the photo taken because of photography, lighting, and/or computer display differences.
Foam will soften slightly over time.
Sizes are stated in US standard measurements while the actual sizes are manufactured using the metric system, and therefore the sizes may vary slightly.
There are no exchanges or refunds on any pillows.
Limitations and Qualifications of Sale:
The customer understands that Shops Places will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, port closures, out of stock products, back ordered products, or any other factors beyond Shops Places's control. Shops Places makes no delivery time guarantees. No compensation is available for back orders and/or delayed orders.
All claims of damage, defects, insufficiency, impairment, or mis-shipped merchandise must be received by Shops Places in writing within 2 days after the customer receives the merchandise.
The customer and Shops Places agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.
All merchandise must be paid in full before deliveries can be scheduled. Delays in shipping on behalf of the customer may result in a 10% storage fee.
The only warranties on merchandise sold, are the manufacturer's warranty, express or implied as to the manufacture. Customer agrees to enforce all warranty rights with the manufacturer only and not with Shops Places.
Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate. All are subject to change by manufacturer; Shops Places will not be liable.