Orders placed on our online store are charged and processed quickly. Once an order is received, Shops Places immediately places items into production, and processes the order for shipment from our stock or the manufacturer. Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed. This occurs within 48 hours of a sale being submitted through the website.
Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24 hour window will be charged a 5% fee, to cover Shops Places's processing costs. No exceptions.
If the furniture has been shipped from the manufacturer to Shops Places, orders may not be cancelled. Please see our Return Policy for more details.
Items that have shipped from Shops Places to the customer cannot be cancelled. However, you may take an advantage of our Return Policy.